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Customer Reviews
We like the bed very much. Easy to set up. Comfortable and convenient to raise feet or your head.
Do not recommend. So far we are relatively happy with the split king except that the mattresses do not stay in place on the base. The wallhugging feature which is the reason I went with the upgrade is ridiculous. It does not move back and keep you in line with the bedside table. The USB ports are inaccessible underneath the base so completely useless. Should have saved the $1000 upgrade and gone with the lower level model. Or better yet, another company. Delivery & customer service are horrible.
1. Our deliver was to have been here Tuesday May 17 between 1:30 - 4:30 pm as per the phone call received from Michelle;
2. At 1:34 pm, a phone call was received from the delivery team stating that they would arrive in 20 mins. The caller asked if the way was clear to the room where the bed was being delivered. There was a second voice in the back ground saying something, then the caller said never mind, where do you want the bed dropped? — so in one 38 second call the delivery has gone from being taken to our bedroom to being dropped at our door;
3. At 1:51 pm, the caller phoned again to indicate that they could not find our location. It was discovered that they were at Tobermory, four hours away from our location in Caledonia. There is no excuse for an error such as this when specific directions were provided for our location;
4. A call was immediately placed to customer service. As we had cleared our existing bed out of the room, it was made clear that a bed must be delivered that day, no exceptions. Michelle called me back to state that a second truck would be sent out and the eta was 4pm. This was acceptable to us as this was still within the delivery window of 1:30 - 4:30 pm;
5. At 3:19 pm, the second delivery team called to state that they would be arriving after making another delivery with an eta of 5pm.
6. Customer service was again called to indicate our displeasure. When stating we needed another truck sent out, we expected it to come to us directly. It had been explained that we had classes to teach from 6 - 8 pm. Believe it was Matt with whom I spoke and said the driver sets their own route and is out of their hands. Well it is not out of your hands when you send the driver out with more than one delivery. This whole mess was due to Leva Sleep, it should have been rectified with a truck coming directly to us knowing we had a tight timeline;
7. Delivery arrived at 5:10 pm
8. We asked that since they had changed their line about delivering to the room that they at least place the boxes in the livingroom, which they graciously did. When they were done, each were offered and accepted a cold drink;
9. The weighbill I was asked to sign was far from business like / official. It was an 8.5” x 11” piece of paper with handwritten notations of what had been dropped off. We were not provided a copy;
10. One mattress box was torn, falling apart and the one delivery man proceeded to drag it along our concrete walkway to the house;
11. All sides of delivery truck clearly state free delivery and set-up. Yet no free set-up provided.
12. The back of the truck states old mattress removal yet there was no offer to remove our old mattress.
Good bed but I wanted an extra firm option. Like a board but their firm still has a little bit of give. I like it though
So far so good
I like the bed
